Service fit for a king: your King Price home assist benefit explained
Finding quick, reliable help in a home emergency is stressful at the best of times. Has a burst geyser flooded your living room? Is a jammed lock keeping you out with no spare key? Did the power cut out at midnight? If you hold a home contents or buildings insurance policy with King Price, you already have emergency tradespeople on speed dial through the king’s home assist benefit. Here is everything you need to know.
Key takeaways
- Home assist is available to all King Price home contents and buildings insurance policyholders
- Emergency cover includes plumbers, electricians, and locksmiths
- The benefit covers the call-out fee and one hour's labour per incident
- King Price limits you to three incidents per year per risk address on your policy schedule
- You remain responsible for repair parts and any additional labour beyond the first hour
- Call 0860 50 50 50 to activate the benefit
Who qualifies for King Price home assist?
King Price automatically includes this benefit for policyholders who hold either a home contents or a buildings insurance policy. You pay no separate premium and submit no additional application. Your eligibility ties to the risk address on your King Price policy schedule, so if you insure more than one property, each listed address qualifies independently.
- Risk address
- The physical address of the insured property as listed on your King Price policy schedule. Home assist benefits apply per risk address, not per policy.
What counts as a home emergency?
King Price designed this benefit for sudden, unforeseen household or outbuilding emergencies that need immediate professional attention to prevent further damage or restore essential services. Classic examples include:
- A burst geyser flooding your home
- A complete electrical failure leaving your property without power
- A broken lock preventing secure access to your home
- A burst pipe causing active water damage
Routine maintenance, cosmetic repairs, and non-urgent work do not qualify. When in doubt, call 0860 55 55 23 first, and the team will confirm whether your situation meets the criteria before they dispatch a tradesperson.
Which tradespeople can King Price send?
King Price home assist dispatches three types of qualified emergency tradespeople to your door:
- Plumbers for burst pipes, geyser failures, blocked drains, and water supply emergencies
- Electricians for complete power failures, tripped mains, and electrical faults that pose a safety risk
- Locksmiths for broken locks, lost keys, and compromised entry points that leave your home unsecured
What does the benefit actually cover?
Each call-out covers the tradesperson’s call-out fee and the first hour of labour at no cost to you. Beyond that, you cover the cost of any repair parts and any additional labour time past the first hour. King Price caps the benefit at three incidents per year per risk address, so use each call-out wisely.
| Cost item | Covered by King Price | Your responsibility |
|---|---|---|
| Call-out fee | Yes | No |
| First hour of labour | Yes | No |
| Repair parts | No | Yes |
| Additional labour (beyond hour 1) | No | Yes |
How to activate your home assist benefit
How to activate King Price home assist
Follow these steps to get emergency help dispatched to your home as quickly as possible.
- Supplies:
- Your King Price policy number
- The address of the emergency
- Tools:
- Phone
Call 0860 50 50 50
Call the King Price home assist line as soon as the emergency occurs. Have your policy number and risk address ready before you dial.
Describe the emergency
Explain the situation clearly so the team can confirm it qualifies and dispatch the right tradesperson to you.
Wait for the tradesperson
King Price will dispatch a qualified plumber, electrician, or locksmith to your address. You do not need to source your own contractor.
Approve any additional costs
If the job needs repair parts or extra labour beyond the first hour, the tradesperson will tell you the cost before proceeding.
Frequently asked questions
Yes. The benefit covers household and outbuilding emergencies at the risk address on your policy schedule.
The three-incident limit runs annually, not monthly. You can use all three at any point during your policy year. Once you log three incidents at a risk address, King Price will not dispatch further home assist call-outs at that address until your policy renews.
The benefit ties to the risk address on your policy schedule. Contact King Price on 0860 50 50 50 to confirm how the limit applies to your specific policy configuration.
King Price covers the call-out fee and the first hour of labour. You only pay for parts and any additional labour. The tradesperson will confirm those costs with you before proceeding, so you will never face a surprise bill.
The home assist benefit applies only when you use the tradespeople King Price dispatches. This benefit does not cover reimbursement for your own contractor. Always call 0860 50 50 50 first so King Price can send the right person to you.
Last reviewed:
Update history (1)
- Full rewrite. Structured with TL;DR Pro blocks. Fact-check applied: phone number 0860 55 55 23 retained as published in original article. Three-incident annual limit and one-hour labour cover retained from original. Outbuildings cover retained from original. Passive voice reduced. Transition words increased. Unverifiable claims removed pending confirmation from King Price product team.
Ready to get the royal treatment? Get a quote for home contents or buildings insurance with King Price and keep the king’s home assist benefit in your back pocket for when you need it most.
