King Price paid 5,395 claims in a single month, every one assessed, approved and settled. That is what an average of R10 million a day in payouts looks like up close, according to King Price’s June 2026 figures. This article shows you exactly how King Price claims work, how fast they settle, why some claims get rejected, and what those numbers mean for you when it is your turn to claim.
Author: King Price Insurance. Reviewed by Quintin Herbst, Claims Manager. Last reviewed 30 June 2026.
Quick answer
- King Price pays an average of R10 million in claims a day, according to its June 2026 figures.
- In one recent month King Price settled 5,395 claims: 2,301 car accidents, 1,776 windscreens, 83 hijackings, 48 home break-ins and 40 hail-damage claims.
- You can log a claim by app, WhatsApp on 0860 50 50 50, the self-service portal, or a phone call.
- The top 5 reasons a claim does not pay: late reporting, unpaid premium, a non-working tracker, no forced entry and under-insurance. All five are avoidable.
- King Price has a 4% overturn ratio with the National Financial Ombud (NFO), which means it gets claims right 96% of the time, according to its July 2026 stats.
What does “having your back” actually mean?
It means the numbers back the promise. King Price settles thousands of claims every month and publishes the figures, so you are not taking a marketing line on faith. Claims performance is measured in two things that matter to you: how much gets paid, and how fast.
A claim is your formal request for King Price to repair, replace or pay out after an insured event like an accident, theft or storm damage. The strength of an insurer shows in how it handles that moment, not in the brochure.
“Our job is simple. When something goes wrong, we make it right, quickly and without drama. The volume we settle every month is the proof, not the promise.”
Quintin Herbst, Claims Manager, King Price Insurance
What you will learn
- What 5,395 monthly claims are actually made up of
- How much R10 million a day really buys
- The three steps to claim with King Price, start to finish
- How fast each type of claim settles
- The top 5 reasons a claim gets rejected, and how to avoid each one
- What real King Price clients say about their claims
We paid 5,395 claims last month. Here is what for.
In one recent month, King Price assessed, approved and settled 5,395 claims. Here is the breakdown:
| Claim type | Number settled |
| Car accidents | 2,301 |
| Windscreens replaced | 1,776 |
| Hijackings | 83 |
| Home break-ins | 48 |
| Hail damage | 40 |
Every single one followed the same path: logged, assessed, approved, settled. No claim is too small to matter and none is left in limbo. This is what R10 million a day looks like when you zoom in on the real events behind the rand figure. If you want the cover that sits behind those car numbers, here is what King Price car insurance covers.
What does R10 million a day actually look like?
R10 million a day sounds enormous, because it is. Broken down into daily averages, here is roughly what that buys, based on King Price’s claims mix:
- Around 118 cars repaired or replaced
- Around 77 windscreens fixed
- Around 30 home contents and buildings claims settled
- Around 234 households back on their feet
Every single day. The figure is not an abstraction. It is families driving again, windscreens cleared, and homes put right. According to King Price’s June 2026 figures, monthly payouts have ranged from R118,289,346 in November 2025 to R148,018,982 in December 2025, with R143,712,456 paid in June 2026.
How to claim with King Price, start to finish
Three steps. No paperwork maze, no waiting for a letter that never arrives.
- Log your claim. Use the King Price app, WhatsApp 0860 50 50 50, the self-service portal at ssp.kingprice.co.za, or call 0860 50 50 50 (press 9 for an emergency). Report the incident within 30 days of it happening, even if you are not sure you will claim.
- We assess. King Price contacts you directly. There is no transfer carousel and no chasing reference numbers across departments.
- Settled. Your claim is paid, repaired or replaced, depending on what suits the situation.
One rule sits above all the steps: if your car or motorbike needs towing, call 0860 50 50 50 before it is towed. Use a random tow truck and you could be personally liable for the towing and storage bill. The same number connects you to emergency roadside, home and medical assist if you need a hand on the side of the road. For a closer look at the mechanics, here is the full claims process step by step.
“We built the claims journey around one idea: you should never have to fight your own insurer to get what you are owed. Log it, we assess it, we settle it.”
[Insert name and title, e.g. Claims Operations Manager, King Price Insurance]
What real clients say about claiming with King Price
These are real King Price clients who gave written permission for their compliments to be shared. The reviews appear in full, in their own words. Client names are shown in a minimised form in line with POPIA.
“I would like to express my sincere gratitude to the King Price Insurance team for the outstanding service I received after my accident last Tuesday, when I unfortunately collided with a dog.”
“From the very beginning, the service was exceptional. I first spoke to Palesa, who handled my claim with great professionalism, kindness, and empathy. She patiently took all the accident details and, on the very same evening, referred me to a psychologist to ensure that I also received emotional support. That level of care meant so much to me.”
“She then informed me that Riaan would be handling my vehicle claim. What an absolute gentleman! Riaan kept me informed throughout the process, handled everything efficiently, and investigated my claim without any unnecessary delays. Today, he called to let me know that my vehicle had been authorised for repairs at N6 Panel Beaters. After our conversation, I contacted N6 Panel Beaters, and they confirmed that the authorisation had indeed been received.”
“Riaan’s professionalism, excellent communication skills, and respectful manner truly stood out. He knows how to treat clients with dignity, patience, and compassion. In a stressful situation, he made the entire claims process smooth, efficient, and reassuring.”
“Thank you, Riaan, for a job exceptionally well done. You are a true asset to King Price Insurance.”
“May God bless you abundantly, along with Palesa, Juan (the assessor) and the entire King Price family. Please continue providing the outstanding service that restores confidence and peace of mind to your clients. Your dedication and commitment do not go unnoticed.”
, Mrs N Juleka-Mbeka, 5-star compliment, used with written permission.
“I would like to express my sincere appreciation to King Price for the professional assistance and support I received following my accident. From the initial claims process through to the final settlement, the team maintained clear communication and managed my claim with efficiency and professionalism. What was a stressful and challenging experience was made significantly more manageable thanks to the dedicated staff and the streamlined claims process. My claim was assessed and finalized within a reasonable timeframe, and I greatly valued the consistent updates and support provided throughout. A special thank you to Thina at King Price for the exceptional service, professionalism, and assistance during a difficult period.”
, Mrs D Mbatha, 5-star compliment, used with written permission.
“I had a claim for the broken Glass of my fireplace. I registered the claim with King Price and they were on it immediately. I sent them the quote and an hour later my claim was finalized and approved!! A special thanks to Sinqobile Sanele Khuzwayo who has been amazing and she was the one following up with me!!”
, Ms J Leworthy, 5-star compliment, used with written permission.
These experiences line up with King Price’s independent record: a 10 out of 10 Hellopeter trust index across 111,915 reviews, with an average rating of 4.7, as at June 2026.
Top 5 reasons a claim does not pay out (and how to avoid each one)
King Price wants to pay your claim. The fastest way to make sure it can is to avoid the five issues that sink the most claims. Each one is preventable, and each one comes straight from the policy conditions you agree to at sign-up. If you have ever wondered why a friend’s claim was rejected, it almost always traces back to one of these five.
| Reason | What goes wrong | How to avoid it |
| 1. Late reporting | The incident is reported more than 30 days after it happened | Report within 30 days, even “just in case” incidents |
| 2. Unpaid premium | The premium was not paid for the period the incident occurred | Keep your debit order funded and your cover active |
| 3. Tracker not working | A required tracker was not installed or working at the time of a theft or hijacking | Install the tracker as a condition of cover and test it regularly |
| 4. No forced entry | A home theft claim shows no visible signs of forced entry | Lock up properly; break-in cover needs evidence of forced entry |
| 5. Under-insurance | Contents or buildings insured for less than full replacement value | Insure at full replacement value, not what you paid years ago |
1. You reported the claim too late
You have 30 days to report an incident from the day it happens. Miss that window and the claim can be rejected, even if everything else is in order. The rule applies even to incidents you are not sure you will claim for, so report first and decide later.
“We can only act on what we know about. The 30-day window exists so we can investigate while the trail is fresh. Tell us early, every time, even if you are still deciding.”
[Insert name and title, e.g. Quintin Herbst, Claims Manager, King Price Insurance]
2. Your premium was not paid
If the premium for the period of the incident was not paid, there is no active cover for that period, and the claim falls away. This usually comes down to a failed debit order or a lapsed policy. Keep your account funded and your cover live so you are protected on the day you need it.
3. Your tracker was not installed or not working
Where a tracking device is a condition of cover, it must be installed and working to manufacturer specification. If it is not, there is no theft or hijacking cover on that vehicle. With 83 hijackings settled in a single recent month, a working tracker is the difference between a paid claim and a rejected one. Test it regularly and notify your tracking company the moment a theft or hijacking happens. For the full picture on theft claims, here is what happens when your car gets stolen.
4. There were no signs of forced entry
For home contents and buildings theft, King Price needs visible evidence of forced entry. Theft from outbuildings and theft while a property is unoccupied for more than 45 consecutive days both carry strict forced-entry conditions. Remember to inform King Price if the property will be unoccupied for more than 45 consecutive days beforehand. It can have an effect on your cover. An unlocked door or an open window with no break-in evidence can sink an otherwise valid claim. Everyday habits matter too: here are parking habits that can quietly void your claim.
5. You were under-insured
Your contents and buildings must be insured for their full replacement value, which is what it would cost to replace everything new today. Insure for less and King Price pays proportionately, so a R500,000 claim on contents insured at half their true value pays out far less than you expect. Under-insurance is a scam you might be pulling on yourself, so use the King Price inventory form to work out accurate replacement values and review them yearly.
The thread running through all five is simple: cover only works when you hold up your side of the policy. Report on time, pay your premium, keep your tracker live, lock up properly, and insure for full value. Do that, and King Price has every reason to pay.
Pros and cons of King Price’s claims approach
Pros
- High volume settled monthly with published figures
- Fast typical turnaround, including same-day windscreens
- Multiple ways to log a claim, including WhatsApp
- Strong independent track record with the NFO
Cons
- King Price decides the settlement method, not you
- Strict 30-day reporting window
- Theft and hijacking cover depends on tracker compliance where required
Checklist: before you log a claim
- Report within 30 days, even for “just in case” incidents
- Call 0860 50 50 50 before any tow
- Get a police case number for accidents, theft or any crime
- List every item lost, stolen or damaged
- Keep proof of ownership and value for specified items
- Check your premium is paid and your cover is active
- Do not dispose of damaged items before the claim is settled
Real world example
Picture a Gauteng client whose windscreen cracks on the N1 after a stone chip on a Monday morning. They WhatsApp 0860 50 50 50, the claim is logged and assessed, and the replacement is arranged the same day. They could just as easily log that windscreen claim on the King Price app in a couple of taps. That single claim is one of the 1,776 windscreens settled in the monthly figures above, and one slice of the R10 million-a-day total.
Related topics
- Your car, your cover: what comprehensive insurance really includes
- Choosing your car insurance excess with King Price
- Why your friend’s insurance claim was rejected
- What’s your claim style?
Frequently asked questions
How do I claim with King Price?
Log your claim through the King Price app, WhatsApp on 0860 50 50 50, the self-service portal at ssp.kingprice.co.za, or by calling 0860 50 50 50. King Price then assesses the claim, contacts you directly, and settles it. Report the incident within 30 days of it happening.
How much does King Price pay out in claims?
King Price pays an average of around R10 million in claims a day. In one recent month it settled 5,395 claims, according to its June 2026 figures. Monthly payouts ranged from R118,289,346 to R148,018,982 between November 2025 and April 2026.
What are the most common reasons King Price rejects a claim?
The five most common are late reporting (after 30 days), an unpaid premium for the period of the incident, a tracker that was not installed or working on a theft or hijacking claim, no visible forced entry on a home break-in, and under-insurance. Every one is avoidable by meeting your policy conditions.
What do I pay when I claim?
You pay the excess shown on your policy schedule, which is your agreed contribution towards the claim. Additional excesses may apply depending on your cover, and you cover fuel and running costs on any hired car. The rest of a valid claim is settled by King Price.
Do I have to call before my car is towed?
Yes. Call 0860 50 50 50 before your car or motorbike is towed. If you use a random tow truck instead, you may be personally liable for the towing and storage costs.
What if I disagree with a claim decision?
Use King Price’s internal complaints process first. If it is not resolved, escalate to the National Financial Ombud (NFO), a free and impartial service. King Price has a 4% overturn ratio with the NFO, getting claims right 96% of the time.
Summary
- King Price pays an average of R10 million a day, settling thousands of claims monthly, per its June 2026 figures.
- One recent month covered 5,395 claims: car accidents, windscreens, hijackings, break-ins and hail damage.
- Claiming is three steps: log it, King Price assesses, King Price settles.
- The top 5 rejection reasons (late reporting, unpaid premium, non-working tracker, no forced entry, under-insurance) are all avoidable.
- Real clients and a 4% NFO overturn ratio back King Price’s promise with independent proof.
How King Price can help
If you want car cover from an insurer that settles thousands of claims a month and publishes the numbers, get a quote from King Price on WhatsApp at 0860 50 50 50. Premiums on comprehensive car cover decrease monthly as your car loses value, so you pay less the longer you stay.
Other insurers dread your claim. King Price can’t wait to pay it. Come join the kingdom of claim-paying.
