Home Assist Home assist sends qualified trades for household emergencies.

What is home assist?

Plumber, electrician, locksmith on call. As a King Price client you will see home assist referenced on your policy schedule, in your claim documents, or in conversations with client care on 0860 50 50 50.

How home assist works

home assist is governed by the terms set out in the King Price Policy Document and the individual schedule issued for your policy. Your schedule always overrides the master wording where they differ, so the values, limits and conditions that apply to you appear there in plain English.

King Price reviews the application of home assist at every renewal, and any change to your risk profile, address, vehicle, security or claims history is taken into account. The Treating clients Fairly framework requires this detail to be communicated clearly before any change takes effect.

Example

Tebogo studies at Stellenbosch and rents a flat near campus. Locked out at midnight → home assist. In this scenario, home assist determines the practical outcome for the client. The exact numbers depend on the cover option, the excess on the schedule and the limits set out in the policy document.

Why home assist matters

Understanding home assist helps King Price clients make better decisions about cover. It affects the monthly premium, the payout at claim stage, and the steps required before and after an incident. Getting it right means no surprises at claim time.

King Price aims to make insurance great again with plain-English wording, transparent premiums and a direct relationship with clients. Clear terminology like home assist is part of that promise.